CEO’s Need To Listen
Bill Warner Thursday, June 04, 2009
What a novel idea. You don’t need a high paid consultant to solve problems. All you have to do is listen. Sid Kemp in Entrepreneur.com expands on this.
Hands on listening channels
CEO’s need to have access to all sorts of communications channels and utilize them every day. Open communications takes the form of:
- Mangement by walking around where the CEO spends some time simply walking the halls and asking how things are going
- Eating in the cafeteria or some favorite hangouts just to talk to employees
- Having meetings in other peoples’ offices, taking the opportunity to meet more people
- Conducting one-on-one interviews with employees and managers
- Writing an executive newsletter to the company letting them know what is going on
- Always finding ways to say thank you to employees
- Cultivating some advocate relationships with people who tell the truth without fear
With more open communications, the CEO can get a much better feel for what is going on and what people really think about issues. It’s also a very good way to get new ideas.
Filed Under: Business Operations
Bill Warner is the Managing Partner of Paladin and Associates, a business consulting firm in the Research Triangle Park area of central North Carolina, and is the Chairman of the Triangle Accredited Capital Forum, an angel investor network with over one hundred members throughout the southeast.
Bill Warner is the Managing Partner of Paladin and Associates, a business consulting firm in the Research Triangle Park area of central North Carolina, and is the Chairman of the Triangle Accredited Capital Forum, an angel investor network with over one hundred members throughout the southeast.
